So you want to learn how to automate WhatsApp messages? This article covers all you need to know about WhatsApp message automation.
WhatsApp message automation is mostly used by businesses to automatically answer customers’ queries and also to inform them of new changes.
Different kinds of messages can be automated, such as welcome messages, reminders, away messages, promotional messages, etc.
How To Automate WhatsApp Messages
One can automate WhatsApp messages through two different ways, each method with its procedures is discussed thoroughly and explicitly.
The two ways include Using the WhatsApp Business App and Using WhatsApp Business API.
Through Using WhatsApp Business App
The WhatsApp Business App allows you to automate messages such as Welcome Messages, Away Messages, Custom Schedule Messages, and Outside Business Hours Messages. It is also limited to 256 people, that is to say, the automated messages can be sent to only 256 users.
This method is carried out with the WhatsApp Business App, if you don’t have one installed on your device, you need to get one installed.
Here’s how to install the WhatsApp Business App:
1. Go to any App Store
2. Type in the search bar “WhatsApp Business App”
3. Click on the WhatsApp Business App and tap “Install”
4. After installing, open an account in the WhatsApp Business App.
Now you already have an account in a WhatsApp Business App, let’s move to steps to automate WhatsApp messages.
After installing and opening an account, follow the steps below to Automate WhatsApp Messages:
1. Open your WhatsApp Business App
2. On the top right there are three vertical dots, click on the three dots.
3. Select Business Tools
4. Tap Greeting or Away Message.
5. Tuggle on Send Greeting/Away Message
6. You can configure or reset the already set auto-generated message to your choice of message.
After you are done with the settings, your messages will be fully automated.
WhatsApp will automatically reply to any messages sent to you depending on how you configured it.
Through Using WhatsApp Business API
WhatsApp Business API is more advanced and can reach out to more users. It is not limited to the WhatsApp Business App and with more features.
With WhatsApp Business API, you can automate greetings messages, away messages, answer FAQs, collect feedback, live chats, etc.
Now to Automate WhatsApp Messages with WhatsApp Business API, follow the steps below:
1. Either you apply to the WhatsApp Business API or a WhatsApp business solution provider to assist you.
2. Connect WhatsApp API to the business solution application.
3. You can choose the application to build chatbot features for your business if you require one.
4. Set the auto-replies, out-of-office messages, and other messages you think that is necessary for your business.
5. Configure the WhatsApp API campaigns, and set them to create and disburse automated messages or notify users of payments, updates, delivery status, etc.
Conclusion
WhatsApp is one of the best ways one can reach out to customers as you already have contacts with them.
It becomes easier when you automate messages that can answer and notify them even when you aren’t available.
With the steps explained in this article, you should be able to know how to automate WhatsApp messages.
